Professional Experience

Staff Product Documentation Engineer San Francisco, CA (Remote) August 2023 to Present Upbound

  • Responsible for product documentation for Upbound, the enterprise-level Crossplane implementation
  • Educate users on the Developer Experience
  • Create policies and roadmaps for education and developer adoption

Senior Documentation Engineer New York, NY (Remote) Feb 2023 to August 2023 Materialize

  • First hire for the Documentation team on a streaming database startup
  • Build relationships with product owners and engineers to lead an education initiative
  • Manage documentation platform and structure architecture

Staff Technical Writer Bellevue, WA (Remote) April 2022 to Feb 2023 Auth0

  • Build a culture of documentation by working with Subject Matter Experts to encourage engineer contributions
  • Mentor peers within the Documentation team on documentation best practices
  • Write and edit documentation on complex identity concepts for developers

Education Engineer San Francisco, CA (Remote) May 2018 to March 2022 HashiCorp

  • Develop and deliver training modules for Terraform.
  • Write recommended practice guides for Terraform Open Source and Enterprise
  • Create and curate guides and educational product materials
  • Aid in adoption of Hashicorp products through hands-on exercises for all levels

Systems Administrator New York, NY (Remote) June 2016 to May 2018 Fog Creek Software, Infrastructure and Operations

  • Maintain a complex heterogeneous infrastructure of Debian and Windows Servers
  • Responsible for internal & customer SQL databases, web servers, haproxy configuration, DNS and EC2 management in AWS, and backend server stability
  • Manage several open source software products for critical product delivery. Redis, logstash, elasticsearch
  • Participant in 24/7 infrastructure on call rotation

Systems Administrator II Knoxville, TN November 2015 to June 2016 University of Tennessee, Of ice of Information Technology

  • Installation, configuration, and administration of Windows Server 2003 through Server 2012 R2
  • Active directory administrator of large organization with multiple domains
  • Management of SAN, NAS, and DAS storage environments
  • Responsible for creating cohesive documentation and management of documentation system

Junior Systems Engineer Knoxville, TN June 2012 to November 2015 PerfectServe, Inc., Network Operations

  • Responsible for engineering and supporting implementations in a growing infrastructure
  • Maintained company commitment to 99.999% uptime for high-risk customers
  • Analyze and maintain VMWare, Network, and SAN storage systems as well as network needs while contributing to the design of network architecture, integration, and installation
  • Supported critical SQL databases, including writing T-SQL scripts, maintaining database backups, and troubleshooting & creating stored procedures
  • Accountable for network security and managing data privacy specifically related to ePHI
  • Participant in 24/7 infrastructure on-call rotation

Technology and Skills

Cloud and DevOps Tools

  • AWS
  • Microsoft Azure
  • GCP
  • Terraform
  • Docker
  • Kubernetes

Education

  • Curriculum development
  • Screenflow video development
  • In-person training
  • Writing and editing

Scripting and Development

  • Bash scripting
  • Golang
  • Python
  • Microsoft Powershell

Datacenter Operations

  • CentOS & Debian Servers
  • Windows Server 2003 - 2012 R2
  • Microsoft SQL 2008 - 2012
  • VMWare ESXi 5 & 6
  • Site-to-Site VPN
  • VoIP telephony

Education

Maryville College 2006-2010

Bachelor of Arts

Major: Journalism

Minor: Music

Alpha Psi Omega (Theatre honors society)

The Highland Echo (Newspaper)

Gay-Straight Alliance - President